Charlie's El Nido Managed by HII

First of all I appreciated the hotel staff: professional, polite and always with a smile of their face. The room B-111 is elegant, offers all the confort of the guests. The hotel has 2 medium-sized swimming pools with sunchairs and beach towel. Free transfer to/ from airport as well as free transfer to the center of the city according to a set scedule. Otherwise, the return trip to the center is over 10 euros ( fix price).

Overall, I really liked Charlie’s, but there were a few things that could be improved. The Good: • The pool is beautiful and very well-maintained. • Breakfast had a lot of variety and was consistently good. • I enjoyed the food at the restaurant overall. • Front desk staff were friendly, helpful, and welcoming. • My room was cool, clean, and smelled fresh. I liked the decor and appreciated the nice TV. Areas for Improvement: • Shuttle service: The drop-off and pick-up locations were inconsistent. I confirmed with the driver that the return shuttle from Lío Beach would pick me up where I was dropped off, but that ended up not being true. I waited for the shuttle in a poorly lit parking lot after dark, which felt really unsafe as a solo female traveler. I later learned the original driver had dropped me off at a different location than the pick-up. • Massage service: The quality was disappointing. I booked the massage hoping to relieve back pain after 41 hours of travel from Canada, but she spent no more than five minutes on my back and the rest of the time on arms and legs. It ended 10 minutes early. The towels were rough and uncomfortable, the room smelled like mold, the bedding was stained, and the door didn’t fully close—leaving little privacy. • Room condition: The paint on my door was chipped and peeling, which made the space feel a bit neglected. Hot water only lasted about two minutes during showers. Despite these issues, I still had a good stay and think with a few tweaks, Charlie’s could be even better.

Everything was just perfect: good quality of breakfast, very nice staff, beautiful pool and interior design, clean room, shuttle service to Lio and El Nido Town. They helped us to book the tour for the following day or just to quickly call a tricycle. They also provided free shuttle to and from the airport. We loved our stay in Charlie’s with our little 2 years old baby, we can recommend to everyone.

We loved Charlie's El Nido! The hotel meets European standards and was by far the best hotel we stayed at during our trip to the Philippines. It’s super clean, modern, and newly built. The staff were amazingly friendly and accommodating, and the huge room with a beautiful bathroom and pool view was fantastic. The spa center was excellent, and the free shuttle service to/from the town was a great bonus. Highly recommend! 10/10 !!

Very comfortable stay and great customer service. Beds were very comfortable and rooms and amenities very clean. The buffet breakfast was lovely with a variety of sweet and savoury options, there is even a chef to cook up eggs and pancakes fresh which was a lovely added touch. Pool was nice and clean and nice spa facilities as well. The hotel also picked us up from the airport and dropped us off which was very nice of them.